What information do we collect and how do we use it?
Information You Voluntarily Submit to the Site:
We may collect personal information about you, such as your name or email address. For example, you may voluntarily submit information to the Site by leaving a comment, subscribing to a blog or newsletter, or submitting a contact form.
Information Collected Automatically:
We automatically collect certain information about you and the device you use to access the site. For example, when you use this website, we will record your IP address, operating system type, browser type, referring website, pages you view and the date/time you visit this website. We may also collect information about the actions you take while using this website, such as the links you click.
We may record information using cookies, which are small data files that a website stores on your browser. We may use session cookies (which expire when you close your browser) and persistent cookies (which remain in your browser until deleted) in order to provide you with a more personalized website experience.
How your information is used
We may use the information we collect in the following ways:
operate and maintain the website;
To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings;
Send you administrative communications, such as administrative emails, confirmation emails, technical notices, policy updates or security alerts;
respond to your comments or inquiries;
provide you with user support;
track and measure advertising on the Site;
Protect, investigate and prevent unauthorized or illegal activity.
Use of personal information by third parties
We may share your information with third parties when you explicitly authorize us to share your information.
This website currently uses the following third-party service providers:
Google Analytics: This service tracks site usage and provides information such as referring sites and user actions on the site. Google Analytics may capture your IP address, but Google Analytics does not capture other personal information. See this site for more information.
This list may be modified from time to time at the Site’s sole discretion.
Except as required by law, we will not sell, distribute, or disclose your email address or other personal information without your consent; however, we may disclose or transfer personal information collected through the Site to acquire all or part of our business, as may be the result of a merger, consolidation or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
From time to time, we may use anonymous data, which does not personally identify you, or in combination with data from other parties. Such anonymous data may be provided to other parties for marketing, advertising or other purposes. Examples of such anonymous data may include analytics or information collected from cookies.
Publicly viewable information
If you comment on the Site, certain information may be publicly displayed.
Users can permanently refuse the setting of cookies at any time by preventing websites from setting cookies by using the corresponding setting of your internet browser. Furthermore, already set cookies can be deleted at any time via an internet browser or other software programs. This is possible in all popular Internet browsers. However, not all functions of our website may be fully usable if the user deactivates the cookie setting in your internet browser.
Affiliate Program Participation
This site may engage in affiliate marketing, which is done by embedding tracking links on this site. If you click on an affiliate partnership link, a cookie will be placed on your browser to track any sales for commission purposes.
hotelducommerce-cluny is a participant in various affiliate programs, advertising programs designed to provide a means for websites to earn fees through advertisements and links to merchant websites. As part of these programs, the site will post custom links to track referrals to its site. These programs utilize cookies to track visits in order to assign commissions on these sales.
On the website you can subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and enables analysis of the success of online marketing campaigns. Thanks to these tracking pixels, we may see if and when you open an email and which links in the email you click. Furthermore, this allows the website to adapt the content of future newsletters to the interests of the user. This behavior is not passed on to third parties.
Rights Relating to Your Personal Information
Opting Out: You may opt-out of future email communications through the unsubscribe link in our emails.
Access: You can access the personal information we hold about you by submitting a request to [email protected]
Modification: You may modify or update your personal information by contacting us at [email protected]
Forgetting: In certain circumstances, you can ask us to delete or forget your personal data.
Note that we may need to retain certain information for recordkeeping or to complete transactions, or as required by law.
Sensitive personal information
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise them.
Access to certain information and data portability rights
You have the right to request that hotelducommerce-cluny.com disclose to you certain information about our collection and use of your personal information within the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The categories of personal information we collect about you.
The categories of sources from which the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share this personal information.
The specific personal information we collect about you.
Right to delete
You have the right to request that hotelducommerce-cluny.com delete any of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and instruct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if it is necessary for us or our service providers to retain the information:
To provide you with goods or services
Detect or resolve issues related to security or functionality
abide by the law
Conduct research in the public interest Maintain
right to freedom of expression
any action you might reasonably expect to take for an internal purpose
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Refuse to provide goods or services to you.
Charge you different prices or rates for goods or services, including by granting discounts or other benefits, or imposing penalties.
To provide you with a different level or quality of goods or services.
Advice that you may receive a different price or rate for goods or services, or a different level or quality of goods or services.
Exercising the rights of access, data portability and deletion
To exercise the rights of access, data portability and deletion described above, please submit a verifiable consumer request to us by email at [email protected]
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make two verifiable consumer access or data portability requests within a 12-month period. A verifiable consumer request must:
Provide sufficient information to allow us to reasonably verify that you are the person or authorized representative on whom we collected the personal information.
Describe your request in sufficient detail to allow us to properly understand, evaluate and respond to it.
We will not be able to respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you.
We will only use personal information provided in a verifiable consumer request to verify the requester’s identity or authority to make the request.
Response Times and Formats
We endeavor to respond to verifiable consumer requests within forty-five (45) days of receipt. If we need more time (up to 90 days), we will notify you in writing of the reason and the extension period.
We will provide written responses via email.
Any disclosures we provide will only cover the 12-month period preceding receipt of a verifiable consumer request. The response we provide will also explain why we are unable to fulfill the request (if applicable). For data portability requests, we will choose to provide your personal information in a format that is easy to use and should allow you to transfer the information from one entity to another without hindrance.
We will not charge you to process or respond to your verifiable consumer request unless it is excessive, repetitive or manifestly unfounded. If we determine that the request requires a fee, we will tell you why we have made that decision and provide you with a cost estimate before completing your request.
Categories of Personal Information We Collect
We may disclose your personal information to third parties for business purposes. When we disclose personal information for a business purpose, we enter into a contract describing that purpose and require the recipient to keep that personal information confidential and not to use it for any purpose other than to perform the contract.
Disclosure of Personal Information for Business Purposes
In the past twelve (12) months, we have disclosed the following categories of personal information for business purposes:
Internet or other similar network activity.
Inferences drawn from other personal information.
In the past twelve (12) months, we have not sold personal information.
We engage a number of trusted third parties to perform functions and provide services to us, including auditing, security, short-term usage, performance services, hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relations, database storage and management , and direct marketing campaigns. We may only share your personal information with these third parties to the extent necessary to perform these functions and provide services. We also require these third parties to maintain the privacy and security of the personal information they process on our behalf.
If you have any questions about any of our terms, send an email to:[email protected]
(Effective February 12, 2023)